1.  You have to address the “me” issues before people can deal with the “we” issues.

2.  Like riptides at the seashore, the emotional undercurrents are stronger than the waves.

3.  People always have the information that they need.  If accurate information is not available, they will make it up.

4.  Toxic people kill the spirit.  No matter how much you clean up after them, the environment never gets better.